CESTARS – TERM AND CONDITIONS
1. CESTARS INTRODUCTION
CESTARS is the Loyalty Program practiced at CESTA16. The Loyalty Program allows earning of discount and
benefits for programme or activities organized by CESTA16. CESTARS also offers exclusive member’s privilege.
1.1 APPLICATION FEES
To be CESTARS, the entrance fee is RM50 and for annual fee is RM10.
CESTARS application can only be done at www.cesta16.com/cestarsclub, walk-in
registration at CESTA16 office or at any event organized by CESTA16.
1.3 CESTARS CARD
CESTARS card are issued at CESTA16 to new members. For members who
registered online, CESTA16 will post CESTARS card to mailing address given.
1.4 CESTARS REGISTRATION
To join, members must (a) be aged 6 years & over. Members under 18 years old
must get permission from their parents; (b) complete CESTARS application form
with correct and valid information; and (c) agree to receive CESTARS emails
regarding activities information/promotions/contest.
1.5 CESTARS EXPIRY
Annual fee is required for CESTAR members to get all the benefits from CESTA16
Notice will be given to members if payment has not been made. If there are no
responded given from the members, CESTA16 have the right to terminate the
2. EXCLUSIVE BENEFITS
a) Earn discount and extra promotion for any activities and programmes organized
b) be part of CESTA16 family and experience to handle our programme.
2.2 NO GUARANTEE
CESTA16 does not guarantee or warrant that any or all of the privileges of the
program will be available at all times. CESTA16 reserves the right to change, modify,
limit or cancel any of the program privileges at all time. This includes increasing or
decreasing any requirements for a benefit, changing the value of benefits or limiting
the availability of rewards.
3. CARD PROCESS
3.1 NEW CARD
CESTARS members that have registered at www.cesta16.com/cestarsclub or at
CESTA16 office will be entitled to the CESTARS Card.
For online registration, CESTARS are required to produce name, identity card no. /
passport no, emails address corresponding to their online account to validate their
request for the CESTARS Card.
For registration at CESTA16 office, the CESTARS card will be issued at registration of
a new member.
3.2 REPLACEMENT CARD
To obtain a replacement card, please fill a Request Form and complete Replacement
3.3 LOST / DAMAGED CARD
a) A replacement card fee of RM2.00 will be charged.
b) If the card is lost and the CESTARS member forgot the card number, Member is
required to provide:
c) Name, contact number, email address and identity Card No or Passport No.
d) Produce valid Identity Card or Passport to validate identity.
e) Damaged cards are a result of negligence or improper use (ex. carrying the card
unprotected in one’s pocket, exposing the card to water or sun for a long time, etc.).
4. PERSONAL DATA UPDATE
4.1 INFORMATION UPDATE
To update information such as address, phone number, email address, please log on
to the member’s website (www.cesta16.com/cestarsclub) and update your profile.
4.2 CHANGE PASSWORD
CESTARS member can change their online account password after logging in the
member’s page and updating their profile and password page.
4.3 FORGOT PASSWORD
CESTARS member must log on to the member’s website
(www.cesta16.com/cestarsclub) and click ‘Forgot Password’ tab at the log in page.
The CESTARS member will be prompted a temporary password that will sent to the
email address registered.
5. TERMINATION AND LIABILITY
5.1 If in CESTA16’s reasonable opinion, a Member is using their Membership in an
abusive or fraudulent way, has failed to comply with these Term and Conditions, has
commit an unlawful act or cause wilful damage to the CESTA16’s property, CESTA16
has the right to:
a) Immediately terminate their Membership
b) Suspend their Membership temporarily until further notice; and/or
c) Reverse or cancel any benefits and or other privileges that member has accrued.
5.2 Fraud or abuse concerning the Membership and/or privileges may be subject to
appropriate administrative and/or legal action by CESTA16.
5.3 On the death of the person who is a Member, the Membership will automatically
5.4 CESTA16 reserves the right to terminate the Program at any time without
assigning any reason or giving any prior notice.
5.5 All privileges, offers, and rewards will be forfeited on termination of a
Membership or on termination of the Program. CESTA16 will have no further
liability to any Member on termination of the Member’s Membership or termination
of the Program.
6. CONTACT US
If you have any questions or queries, kindly contact us via
Contact No: 011-20801805 (Mon-Fri 3.30pm-10.00pm except public holidays)
Feedback form at www.cesta16.com/contacts
Email us at [email protected]
Drop a message at our Facebook page, @CESTA16